GrowGiant.com has proven over the years to have the best policies, so that our customers know we provide a hassle-free shopping experience, fast deliveries and some of the most competitive prices in the market.
Our shipping costs are based on weight and automatically calculated through our UPS linked calculator. These are real-time shipping costs and are updated based on the zip code you entered. You will pay the exact cost of shipping and not a penny more. We don’t charge handling or boxing fees, so what you see on the final checkout screen is the price you pay. It is our goal to have the fairest pricing and shipping costs in the industry. We strive to make every customer 100% satisfied!
If for some reason the shipping calculator is not able to calculate your exact shipping cost, we reserve to right to contact you about an updated shipping cost or reduce rate that may occur. If for any reason there are extra costs involved to ship to your area, we will always give you the choice to modify or cancel your order and receive a full refund. We hope this doesn’t happen, but technical auto-calculators relying on a third party like UPS, can have glitches sometimes. In most cases we try and work with the shipping company to reduce your rate if applicable.
Here at Grow Giant, privacy come first and we know our customers keep coming back because of our strong efforts. All orders are shipped in plain boxes or shrink wrapped to conceal any markings or logos. Pallets are wrapped in black shrink wrap as well, so you know your large order will arrive safely. The only exception to this discreet shipping is extremely large trays or reservoirs larger than 4x4. They might be too large or tall to wrap around depending on the freight company we use, but we will always do our best to protect your equipment.
It is our goal to have every order processed for same-day shipping when we receive your order by 3pm Eastern Standard Time. All in stock items at our main warehouse will be shipped that same day, and orders that aren’t in stock will ship from one of our distributor’s warehouses even closer to your location to reduce shipping time. If for any reason both our warehouse and multiple distributor warehouses are out of stock of an item, we will contact you the same day to let you know the options of either waiting until the stock arrives, or modifying your order to get the items you need shipped out the same day.
Back Order Shipments
While we strive to have one of the largest selections, best prices and fast delivers, sometimes an item or two will need to backordered due to high demand. This means the product is not in stock at any of our warehouses and will need to be a special order which could delay the shipping by a few days. We always try to ship everything in one package, but occasionally we will have to split the order up depending on how large it is, or the scarcity of the item you ordered. While it is unlikely, we may have to ship most of your items and leave a couple on backorder. You will not be charged any additional freight or shipping costs, but will have to wait for us to ship the backordered items when they are back in stock.
We ask all customers of Grow Giant to carefully inspect all shipments for missing or damaged items, since some claims are often denied after a shipment has been signed for. If you notice anything missing or damage to a box or pallet, please notify the delivery person and contact Grow Giant.
Where We Ship
We currently ship to all 50 states in the United State of America and will soon have international shipping available. Stay tuned as we expand our locations and grow giant to better serve you!
In most cases, you will receive an email after you place your order, as well as an email later on that day stating your order has been shipped. Tracking numbers will also be provided when applicable, so you can estimate exactly what day and time your order will arrive. Please keep these emails of your orders and shipping confirmations, since some larger orders may be shipped in multiple boxes and we don’t want to confuse our customers when the larger item they ordered comes in a different box.
GrowGiant.com has some of the best shipping prices around, since you may have seen our free shipping on all orders over $100 and under 50 pounds. We also offer free freight (LTL) for pallet orders totaling more than $2,500 to the 48 contiguous states. While we strive to have the lowest shipping prices, free shipping cannot be applied to shipments to Hawaii or Alaska. If you want our best price for these two states, please contact us at 888-224-3389 to receive a custom quote.